What is your refund policy?
If you'd like a refund, contact us first and do not remove your domain. We will work with you to evaluate your case and issue a refund if needed.
When refunds will be considered
- If you were just charged for your next month of subscription, but you meant to cancel, please contact us and we will review your case.
- All refunds will be processed to your account as mlytics credit
- Cash refund is only available to users that experienced system-related errors
mlytics credit can only be used for mlytics-related transactions and cannot be converted into other currencies
When refunds aren't granted
- Contact us for a refund after removing the domain.
Annual subscriptions (Enterprise)
When you sign up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at any time during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a workaround, or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a full refund for your purchase.
An exception to our refund policy
Please note that we will not issue a refund (FULL or PRO-RATED) when we have suspended or terminated your access to mlytics Services due to a violation of our terms of service, or due to circumstances that are beyond mlytics's control.