What is your refund policy?

Monthly subscriptions

If you'd like a refund, contact us first and do not remove your domain. We will work with you to evaluate your case and issue a refund if needed.

When refunds are granted 

  • If you were just charged for your next month of subscription, but you meant to cancel, we're happy to refund that charge.

When refunds aren't granted 

  • Contact us for refund after removing the domain.

Annual subscriptions (Enterprise)

When you sign up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at any time during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a workaround, or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a full refund for your purchase.

An exception to our refund policy

Please note that we will not issue a refund (FULL or PRO-RATED) when we have suspended or terminated your access to mlytics Services due to a violation of our terms of service, or due to circumstances that are beyond mlytics's control.